Capri Privacy Policy
Protecting the privacy of your personal information
Your Privacy is our business
Consent
When you register as a Patient at our Practice, you provide consent for our GPs and Practice Staff to access and use your personal information so that you may be provided with the best possible healthcare. Only staff who need to see your personal information will have access to it.
Collection and Storage of Information
The main purpose for the collection, use, storage and sharing of your personal information is for the management of your health. We may also use it for related business activities such as financial claims and payments, practice audits and accreditation, and situations such as staff training.
In some circumstances your personal information may be collected from other sources. This is often because it is not practical or reasonable to collect it from you directly. These other sources may include your guardian or responsible person; other involved healthcare providers such as specialists, allied health professionals, hospitals, community health services and pathology and diagnostic imaging services; your health fund, Medicare or the Department of Veteran's Affairs. What types of information do we collect?
Your doctor needs information about your past and present health in order to provide you with high quality care. This is called “personal health information” if it concerns your health, medical history, past or future medical care. You must also be identifiable to those with authorised access.
This information may also include your DOB, Medicare card / pension card details, contact details telephone & address, living arrangements including if you have a carer, gender identity, ethnicity & emergency contacts.
This Practice follows the Guidelines on Privacy in the Private Health Sector developed by the Office of the Federal Privacy Commissioner. This means that your personal health information is kept private and secure.
Storage of your information
Our Practice uses the latest computer software to record and store information, order tests, provide prescriptions and file specialists reports. Our computers are password protected and data is backed up daily. Any paperwork is securely stored on the premises or properly destroyed. All information recorded at the Practice is strictly confidential. We follow the Australian Federal Privacy Laws and Standards for the Private Health Sector.
Communication
By signing the Practice New Patient Form the Patient consents to communication by SMS to confirm appointments and to receive Recall and Reminder messages. Significant contact via SMS, email or post is recorded in the Patients health record.
The Practice may send an SMS advise Patients of an event or Practice health promotion; we will only include you if you consent to this.
Access and Updating
You have the right to request access to your medical records from our Practice, however, certain factors will determine the time frame involved in processing the request. Where information in your records is incorrect, you can ask the Practice to take reasonable steps to correct that information. More information is available at
www.oaic.gov.au/individuals/faqs-for-individuals/health/
It is part of our duty of care that we protect your privacy from others & ensure we have the correct patient & file for your consultation, this means we will always ask you to identify yourself, even if we know you.
How do I access my personal health information
You have access to the information contained in your medical record. We believe that sharing information is important for good communication between you and your doctor and for good health care. Information in your record can be provided to you by way of an accurate and up to date summary of your care, for instance if you are moving away and are transferring to a new doctor. Do not hesitate to ask your doctor if you want a summary of your care that will include medications & allergies. If you request a summary or direct access to your full medical record your doctor may need to take out any information provided by others on a confidential basis. (Your doctor will also need to consider the risk of any physical or mental harm to you or any other person, which may result from disclosure of your health information).
There are sometimes circumstances in which access may be denied however you will be advised of the reasons if this is the case. In most circumstances, however, your doctor will be pleased to provide a full explanation of the health summary or medical record provided.
A small but reasonable administration fee may be charged to provide such access as well as time with your doctor.
